Proactive automated detection and alerts on critical issues with dell supportassist technology 24x7 direct access to highly trained engineers. The service will be available in the new country once dell has been has been notified and dell s system updated. Dell is pleased to provide dell prosupport for it the service or services for select server, storage, desktop and notebook systems and. With the prosupport enterprise suite, you can get the most out of your it investment with the support expertise and insights dell emc is known for across the globe.
Reading through some other threads, it seems like pro support is way better than the basic support warranty the desktop comes with. Dell will transfer the service providing dell is advised of the relocation, and that the service is available in the destination location. In addition to providing troubleshooting, service and next businessday replacement parts for dell hardware, prosupport and the premium prosupport plus also deliver ecosystem support to. Availability and terms of dell technologies services vary by region and by product. Third party collaboration for hardware and software. Dell prosupport makes it easy because you get a team of engineers who are always accessible, provide you with a single source for hardware. Fill out the form below and one of our experts will get right. Prosupport plus is dell s most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote. The prosupport enterprise suite doesnt just extend your it team. Usually ship in 1 weeks, back to back 45 weeks, image may differ from actual product.
Same or next business day onsite repair after remote diagnosis. Calls received by dell emc after local cutoff at customer site local. Dells nbd service incorporates the following standard support services plus on site engineer support if necessary. Dell optiplex 7460 all in one allinone core i7 8700. Dell s next business day onsite service description nbd service i. Dell prosupport includes hardware, software, drivers, etc. Supported products with both a dell prosupport for it and dell prosupport mission critical contract with 2hour or 4hour onsite response will have an onsite technician dispatched, if necessary, in parallel with telephonebased troubleshooting. Oct, 2015 in addition to providing troubleshooting, service and next businessday replacement parts for dell hardware, prosupport and the premium prosupport plus also deliver ecosystem support to ensure. Dell emc offers a single source with the expertise, knowhow and capabilities to make supporting your it easier. Prosupport or prosupport plus on the server dell emc openmanage suite prosupport or prosupport plus on the server dell emc supportassist prosupport or prosupport plus on the server microsoft windows server and hyperv through microsofts extended support end prosupport, if software was purchased from dell. If you are having a weird issue with your server, and you dont know if it is a vmware issue or a dell. With the prosupport enterprise suite, you can get the most out of your investment with the support expertise and insights dell emc is.
Dells nbd service incorporates the following standard support services plus onsite engineer support if necessary. With the dell prosupport enterprise suite, you get the most out of your investment with the support expertise and insights dell is known for across the globe. Handout service description dell emc prosupport and the mission critical option introduction dell emc1 is pleased to provide dell emc prosupport and the mission critical option the services or support services in accordance with this service description service description. Dell precision optimizer software comes on every precision workstations and will tuned. For customers who want to maximize productivity beyond the basic warranty service, dell prosupport is a configurable suite of professional. If prosupport is different, i have gone through the purchasing steps at dell. If you are having a weird issue with your server, and you dont know if it is a vmware issue or a dell issue, then prosupport is your friend. Ive been using a dell latitude 12 e7250 without incident, and to test the ease and efficacy of prosupport, dell engineers sent me a script to run on my system to simulate a memory failure. Uk dell reseller here, i always get my xps line with the premium support, though im sure we all route to the same end point in india we always get what seems to be great support with prosupport vs basic 3yr nbd on say our latitude laptops, i try measure them the same as our server support. Your quote from dell emc the quote will include the name of the dell emc.
Dell upgrade from 1y prosupport to 3y prosupport extended. Proactive automated detection and alerts on critical issues with dell. Dell emc prosupport plus for enterprise january 28, 2020. Solved dell laptop with pro support how is the service. Emergency dispatch for mission critical severity level 1 issues.
When it comes to service, proactive is good, but predictive is even better. Next business day onsite response following telephonebased troubleshooting and diagnosis, a technician can usually be dispatched to arrive onsite the next business day. Hi everybody, im getting quotes for some xps laptops and specified that we absolutely need a 3year nextbusinessday onsite warranty. Dell emc prosupport and the mission critical option. Dell emc prosupport and the mission critical option introduction dell emc1 is pleased to provide dell emc prosupport and the mission critical option the services or support services in accordance with this service description service description. It ensures youll be able to resolve every question and every problem, every time. Next business day onsite service 27032006 page 1 v 2.
With the right support solution, dell emc can help you achieve your goals. Support procedures the 4 levels of support dell s nbd service incorporates the following standard. Dell next business day onsite service nbd service i. Uk dell reseller here, i always get my xps line with the premium support, though im sure we all route to the same end point in india we always get what seems to be great support with prosupport vs basic 3yr nbd. Selected service on poweredge departmental servers. Dell r730 upgrade to 3yr prosupport nbd lastbestprice. Based on a september 2019 internal analysis of service requests from august 2017 to august 2019 for dell emc storage and data protection products comparing service requests for products with. Nbd service overview next business day onsite service includes, from the date of delivery, a support service designed to assist in giving you peace of mind. Dell upgrade from 3y prosupport to 3y prosupport plus. Should the system develop a fault, dell s nbd service can place a service. Based on a september 2019 internal analysis of service requests from august 2017 to august 2019 for dell emc storage and data protection products comparing service requests for products with prosupport plus for enterprise vs. Solved dell prosupport, worth the cost of another server.
Dell prosupport offers premium hardware and software support available around the clock, 24x7x365. Dell emc mpsswi002 prosupport wnbdsoftware support. Prosupport plus is dell s most complete support service, it combines 24x7 priority access to expert support, coverage for accidents, hard drive retention, next business day onsite service after remote diagnosis, and proactive monitoring for automated issue identification and notification. Get free shipping on your qualifying orders of 3 year dell prosupport plus. Whats the difference between prosupport and regular. Beware dell s next business day onsite service scam personal story if you are purchasing a system for work purposes, like i did, you may be tempted during checkout to purchase what dell advertises as next business day onsite service. Prosupport 4hrmc prosupport nbd power supply, disk drives, sas controller on es20, external fans, bezels, cables and rails data protection advisor 90 days. Your quote from dell emc the quote will include the name of the dell. The dell prosupport enterprise suite doesnt just extend your it team. It enables you to resolve it questions and problems in less time. Your quote from dell emc the quote will include the name of the. Dell emcs prosupport suite for pcs offers that level of service. Dell 1y basic nbd 1y prosupport nbd upgrade from 1 year basic warranty next business day to 1 year prosupport next business day extended service agreement 1 year onsite. Dell optiplex 7460 all in one allinone core i7 8700 3.
Beware dells next business day onsite service scam. Dell emc prosupport enterprise suite professional it support helps reduce it complexity and control costs. Dell emc support services are built on a foundation of artificial intelligence ai, machine learning and data. Dell prosupport vs prosupport plus im going to get several dell optiplex 3050s.
Oct, 2015 ive been using a dell latitude 12 e7250 without incident, and to test the ease and efficacy of prosupport, dell engineers sent me a script to run on my system to simulate a memory failure. Buy a dell upgrade from 3y next business day to 3y prosupport extended service or other warranties 3rd party at. When you choose prosupport, highly trained experts are there around the clock and around the globe to address your it needs. Dell emc prosupport one for data center introduction dell emc1 is pleased to provide dell emc prosupport one for data center the services or support services in accordance with this service description service description. Nbd prosupport covers both supported hardware and software on your server for the duration of the contract. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive. Dell 3y basic nbd 3y prosupport nbd upgrade from 3 years basic warranty next business day to 3 years prosupport next business day. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to prosupport engineers giving you 24x7 back. This is standard warranty replacement stuff, and it isnt very expensive. The table below sets forth dell emc1 productspecific warranty and maintenance terms and information.
Prosupport provides for a single point of accountability with highly trained in region experts, next business day onsite service with parts and labor response, dell. Dell prosupport plus next business day onsite service. Parts only means that replacement parts are shipped to your business location without our. Supported products with both a dell prosupport for it and dell prosupport mission critical contract with 2hour or 4hour onsite response. Prosupport provides 24x7 priority access to engineers, onsite service after remote diagnosis and supportassist technology with automated issue detection and alerts.
Dell precision txx10 upgrade from 3y basic to 3yr prosupport nbd our team is working from home, all orders on local pickup, hope to resume as soon as feasible. Dell is guaranteeing a fixed price point for six 6 fixed configuration bundles. Using proprietary supportassist2 technology, the prosupport suite provides predictive alerts to. Download pdf 193k view the full article as a pdf the dell emc prosupport for enterprise service description outlines the scope of service, requisite service steps, optional services and other important terms and conditions relevant to your purchase of services from dell. Prosupport helps you minimize disruptions and maintain a high level of productivity. When you choose prosupport, highly trained experts are there around the clock and around. Dell prosupport delivers proactive it support that is fast and easy prosupport for pcs and tablets is designed to provide fast proactive it support for businesses of all sizes. Dells next business day onsite service description nbd. Using proprietary supportassist 2 technology, the prosupport suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to prosupport engineers giving you 24x7 backup. Dell emc software which is identified on the dell emc product warranty and maintenance table or on your order form as eligible for prosupport for enterprise during a maintenance period. Prosupport or prosupport plus on the server dell emc openmanage suite prosupport or prosupport plus on the server dell emc supportassist prosupport or prosupport plus on the server microsoft windows server and hyperv through microsofts extended support end prosupport, if software was purchased from dell emc prosupport plus. Support during warranty available with purchase of a maintenance support option. Prosupport support dell technologies united kingdom. Dell s next business day onsite service nbd can place a dell certified engineer at the customers location the following business day, after completion of telephonebased troubleshooting when a dell technician accepts and logs a system fault call before 17.
Dell upgrade from 3y next business day to 3y prosupport plus. Next business day onsite service with optional parts and labor response. Dell prosupport premium hardware and software support available around the clock, 24x7x365. Prosupport plus continues to be the only predictive and proactive support in the market. Single point of accountability with highlytrained experts. With the prosupport enterprise suite, you can get the most out of your investment with the support expertise and insights dell emc is known for across the globe. Dell emc1 is pleased to provide prosupport for enterprise the services or support services in accordance with this service. Dell upgrade from 3y next business day to 3y prosupport. Dell s next business day onsite service nbd can place a dell certified engineer at the customers location the following business day, after completion of telephonebased troubleshooting when a dell. If your system is very critical you can add to the 4 hour pro support and extra support 4 hour pro support with mission critcal. With inregion engineers, 24x7 support and proactive alerts, prosupport helps you stay focused on business innovation with.
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